About the Company
Qualtrics is the leading experience management platform. We are on a mission to help organizations around the world deliver better experiences to their customers and employees. With our innovative technology, we empower businesses to collect, analyze, and act on feedback, driving significant improvements across every touchpoint. Join a company that values growth, innovation, and a culture of ‘One Team’.
Job Description
We are seeking a highly motivated and customer-focused Remote Product Support Specialist to join our dynamic team. In this role, you will be the first line of defense for our customers, providing expert technical support and guidance on Qualtrics products. You will troubleshoot complex issues, educate users on best practices, and collaborate with internal teams to ensure a seamless customer experience. This is a remote position, allowing you to work from anywhere in the United States while being part of our Provo-based team.
Key Responsibilities
- Provide prompt and accurate technical support to Qualtrics users via phone, email, and chat.
- Troubleshoot and resolve product-related issues, ranging from basic inquiries to complex technical challenges.
- Guide customers through product features, functionalities, and best practices to maximize their success.
- Document customer interactions, solutions, and product feedback meticulously in our CRM system.
- Collaborate with engineering, product, and sales teams to escalate issues and contribute to product improvement.
- Maintain up-to-date knowledge of Qualtrics products, features, and industry trends.
- Participate in ongoing training and professional development to enhance support expertise.
Required Skills
- 1+ years of experience in a customer support, technical support, or help desk role.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Familiarity with web technologies (HTML, CSS, JavaScript) and API concepts.
- Ability to work independently in a remote environment.
- Proficiency with CRM software (e.g., Salesforce, Zendesk).
Preferred Qualifications
- Bachelor's degree in a related field (e.g., Business, Computer Science, Communications).
- Experience with SaaS platforms and cloud-based software.
- Previous experience supporting survey software or data analytics tools.
- Knowledge of Qualtrics platform or similar experience management tools.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match.
- Generous paid time off and holidays.
- Remote work stipend for home office setup.
- Professional development and career growth opportunities.
- Employee assistance program.
- Qualtrics product discounts and perks.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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