About the Company
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to fostering a diverse and inclusive workplace where all employees can thrive and contribute to our success. Join our team and help us deliver exceptional service to our clients worldwide.
Job Description
We are seeking a highly motivated and detail-oriented Online Client Communication Assistant to join our remote team. In this role, you will be instrumental in enhancing our digital client engagement, ensuring timely and effective communication through various online channels. This position requires excellent written communication skills, a strong understanding of client service principles, and the ability to manage multiple digital interactions simultaneously.
Key Responsibilities
- Manage and respond to client inquiries and feedback received via email, chat, and social media platforms.
- Draft and send professional, clear, and concise communications to clients regarding account updates, service changes, and promotional offers.
- Collaborate with internal teams (e.g., customer service, marketing, technical support) to resolve client issues and provide accurate information.
- Maintain meticulous records of client interactions and communication logs in the CRM system.
- Identify opportunities to improve client satisfaction and streamline online communication processes.
- Assist in the creation and distribution of online content, such as FAQs, tutorials, and informational bulletins.
- Adhere to company policies and regulatory requirements in all client communications.
- Provide proactive communication to clients regarding potential service disruptions or important announcements.
Required Skills
- Proven experience in online customer service or client communication.
- Exceptional written communication and grammar skills.
- Proficiency with CRM software and digital communication tools (e.g., live chat platforms, email marketing software).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Communications, Marketing, Business Administration, or a related field.
- Experience in the financial services industry.
- Familiarity with social media management tools for business.
- Bilingual proficiency (English and Spanish).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Employee assistance program.
- Professional development and training opportunities.
- Remote work setup support.
- Employee discounts on various services.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
