About the Company
Paystack is a technology company that provides a quick and easy way for businesses to accept payments online and offline from anyone, anywhere in the world. As a leading payments platform in Africa, we are committed to simplifying financial operations and empowering businesses of all sizes to grow. Our team is driven by innovation, customer satisfaction, and a passion for making a real impact on the continent’s digital economy.
Job Description
We are looking for an enthusiastic and empathetic Remote Client Support Associate to join our growing team. This is an entry-level position perfect for individuals eager to start a career in technology and customer service, with no prior experience required. You will be the first point of contact for our clients, providing exceptional support and guidance on using Paystack products and resolving their inquiries efficiently. This role is 100% remote, allowing you to work from anywhere within Gboko, Benue State, Nigeria.
Key Responsibilities
- Respond promptly and professionally to client inquiries via email, chat, and phone.
- Guide clients through Paystack features, troubleshooting common issues, and explaining solutions clearly.
- Investigate and resolve payment-related queries, account issues, and technical difficulties.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate records of client interactions and resolutions using our CRM system.
- Contribute to the continuous improvement of our knowledge base and support resources.
- Collaborate with other teams to ensure a seamless client experience.
- Adhere to company policies and service level agreements.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- High level of empathy and patience, with a genuine desire to help others.
- Ability to learn new software and tools quickly.
- Comfortable working independently in a remote environment.
- Reliable internet connection and a conducive home office setup.
- Basic computer literacy and proficiency with common office applications.
Preferred Qualifications
- Familiarity with online payment systems or financial technology.
- Experience in a customer-facing role (even volunteer or informal).
- Ability to speak additional Nigerian languages is a plus.
- A degree or diploma in any field.
Perks & Benefits
- Competitive monthly salary.
- 100% remote work flexibility.
- Comprehensive health insurance.
- Professional development and training opportunities.
- Access to cutting-edge tools and technologies.
- Supportive and collaborative team environment.
- Opportunities for career growth within a rapidly expanding tech company.
- Paid time off and holidays.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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