Work From Home Support Clerk

About the Company

Dell Technologies is a global leader in technology, driving human progress through groundbreaking innovations. We are committed to fostering an inclusive and diverse work environment where every team member can thrive. Our mission is to create technologies that drive human progress, and we believe in empowering our employees with the flexibility and support they need to achieve their best, including robust remote work options.

Job Description

Join Dell Technologies as a Work From Home Support Clerk, playing a crucial role in ensuring the smooth operation of our administrative and customer support functions. This 100% remote position requires a proactive and detail-oriented individual to provide essential clerical and administrative assistance from their home office, supporting various departments and contributing to our commitment to excellence in customer and internal service.

Key Responsibilities

• Manage and respond to incoming inquiries via email, chat, and phone, providing accurate and timely information.
• Perform general administrative tasks, including data entry, document management, and scheduling appointments.
• Maintain and update various databases and records with precision and confidentiality.
• Escalate complex issues or inquiries to the appropriate department or team members for resolution.
• Collaborate effectively with cross-functional teams to streamline processes and improve support efficiency.
• Prepare reports, presentations, and correspondence as needed, ensuring high standards of quality.
• Assist with special projects and initiatives, contributing to overall team objectives.

Required Skills

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Demonstrated ability to work independently in a remote environment with minimal supervision.
• Exceptional attention to detail and accuracy.
• Reliable high-speed internet connection and a dedicated, distraction-free home workspace.

Preferred Qualifications

• Previous experience in a remote work setting.
• Familiarity with CRM software or other customer support platforms.
• Associate's degree or equivalent practical experience.

Perks & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off, including holidays and sick leave.
• 401(k) retirement plan with company matching contributions.
• Employee assistance program for personal and professional support.
• Opportunities for professional development and career growth.
• Access to Dell employee discounts on products and services.
• Work-from-home stipend to support home office expenses.

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