Work From Home Customer Service Representative (Training Provided)

About the Company

BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. We offer consumer services, broadband, TV, and mobile, as well as products and services for businesses. We are committed to connecting for good and enhancing lives through our technology and customer-centric approach. Join a team where your development is valued, and you can make a real difference from the comfort of your own home.

Job Description

Are you passionate about helping people and looking for a career that offers flexibility and growth? BT Group is seeking enthusiastic individuals to join our award-winning customer service team as Work From Home Customer Service Representatives. No prior experience in customer service is required; we provide comprehensive training to ensure you have all the tools and knowledge needed to succeed. This is a fantastic opportunity to start a rewarding career with a global leader, supporting our customers with their queries and ensuring an excellent experience, all from your home office in Manchester.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a professional and efficient manner.
• Provide accurate information and solutions to customer issues related to BT products and services.
• Resolve customer complaints with empathy and escalate complex issues when necessary.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document all customer interactions and resolutions accurately in the CRM system.
• Adhere to company policies and procedures, ensuring compliance with data protection regulations.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong listening skills and ability to empathize with customers.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Reliable high-speed internet connection and a dedicated quiet workspace at home.
• Ability to work independently and manage time effectively in a remote environment.
• Problem-solving aptitude and a proactive approach to helping customers.
• Must be located within the United Kingdom to be considered for this role.

Preferred Qualifications

• Previous experience in a customer-facing role (retail, hospitality, etc.).
• Familiarity with telecommunications products and services.
• Experience using CRM software or similar customer management tools.
• A passion for technology and continuous learning.

Perks & Benefits

• Competitive annual salary with performance incentives.
• Comprehensive paid training program.
• Generous holiday allowance.
• BT employee discount on products and services.
• Healthcare benefits and pension scheme.
• Employee assistance program.
• Opportunities for career progression and internal mobility.
• Supportive team environment even while working remotely.

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