About the Company
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice, and blockchain—to create a 360-degree view of their customers. We are committed to innovation, customer success, and giving back to the community.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Work From Home Customer Onboarding Specialist. In this crucial role, you will be responsible for guiding our new customers through their initial setup, ensuring a seamless and positive transition to utilizing Salesforce products. You will act as a primary point of contact, providing expert guidance, conducting virtual training, and fostering strong relationships from day one.
Key Responsibilities
- Guide new customers through the onboarding process for various Salesforce products and features.
- Conduct virtual training sessions, workshops, and product demonstrations tailored to customer needs.
- Act as the primary point of contact for new customers during their initial setup and adoption phase.
- Troubleshoot basic technical issues and effectively escalate complex problems to appropriate internal teams.
- Develop and maintain strong, positive relationships with new customers to foster long-term success and satisfaction.
- Gather and provide valuable feedback to product and engineering teams to continuously improve the customer onboarding experience.
- Monitor customer adoption and engagement metrics during the initial onboarding period.
- Create and update onboarding documentation, guides, and best practices.
Required Skills
- Excellent verbal and written communication skills with a clear, empathetic, and professional tone.
- Proven experience (2+ years) in a customer-facing role such as customer success, support, or onboarding.
- Strong problem-solving abilities and exceptional attention to detail.
- Ability to work independently, manage multiple priorities, and meet deadlines effectively in a remote environment.
- Proficiency with CRM software, ideally Salesforce (Sales Cloud, Service Cloud, etc.).
- High-speed internet connection and a dedicated, distraction-free home office space.
Preferred Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
- Experience with SaaS products and cloud-based platforms.
- Familiarity with project management methodologies or tools.
- Salesforce Administrator Certification or relevant Salesforce product certifications.
- Experience in developing and delivering virtual training content.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays and sick leave.
- Employee stock purchase program with company match.
- Extensive professional development opportunities and tuition reimbursement for certifications.
- Home office stipend for equipment, ergonomic setup, and internet costs.
- Wellness programs and resources to support physical and mental health.
- A vibrant remote-first culture with strong team connection events and collaboration tools.
- Company-matched charitable giving program.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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