Virtual Twitter/X Community Assistant

About the Company

Hootsuite is a global leader in social media management, empowering organizations to strategically grow their brands, businesses, and customer relationships with a comprehensive platform for managing all social media activity. We help over 200,000 organizations and millions of individuals worldwide unlock the power of social, fostering authentic connections and driving measurable results.

Job Description

We are seeking an enthusiastic and dedicated Virtual Twitter/X Community Assistant to join our dynamic team. This 100% remote role involves actively managing and engaging with our community on Twitter/X, ensuring a positive brand presence, fostering meaningful interactions, and providing timely support. You will be instrumental in monitoring conversations, responding to queries, amplifying company messages, and identifying trends relevant to our industry. This is an excellent opportunity for someone passionate about social media, community building, and contributing to a global brand from anywhere.

Key Responsibilities

• Monitor Hootsuite's Twitter/X channels for mentions, relevant discussions, and community sentiment.
• Engage proactively with followers, respond to comments, direct messages, and questions in a timely and brand-aligned manner.
• Identify and escalate critical customer service issues or brand reputation concerns to the appropriate internal teams.
• Amplify company content, announcements, and campaigns across Twitter/X.
• Track community engagement metrics and provide regular reports on activity and insights.
• Collaborate with marketing, customer support, and product teams to ensure consistent messaging and community satisfaction.
• Stay up-to-date with Twitter/X trends, platform changes, and best practices for community management.

Required Skills

• Proven experience managing and engaging with online communities, particularly on Twitter/X (formerly Twitter).
• Excellent written communication skills with a strong command of English grammar and tone.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Strong understanding of social media etiquette and best practices.
• Proficiency with social media management tools (e.g., Hootsuite, Sprout Social).
• Problem-solving skills and a proactive approach to community engagement.
• Demonstrated ability to handle sensitive customer interactions professionally.

Preferred Qualifications

• Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Experience working with a global brand or in a B2B SaaS environment.
• Familiarity with analytics tools for social media performance tracking.
• Basic knowledge of graphic design tools (e.g., Canva) for quick content creation.
• Multilingual abilities, especially in languages relevant to our global user base.

Perks & Benefits

• 100% remote work flexibility, allowing you to work from anywhere.
• Competitive salary and performance bonuses.
• Opportunities for professional development and continuous learning.
• Access to Hootsuite's premium social media management tools.
• Collaborative and supportive team environment.
• Flexible working hours to accommodate work-life balance.
• Contribution to a leading global social media technology company.

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