Virtual Social Media Comment Moderator

About the Company

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution of social technology. Our commitment is to foster a safe, inclusive, and authentic online environment for everyone.

Job Description

As a Virtual Social Media Comment Moderator at Meta, you will play a crucial role in maintaining the integrity and safety of our platforms. You will be responsible for reviewing and moderating user-generated comments across various Meta products, ensuring compliance with our community standards and policies. This fully remote position requires keen attention to detail, excellent judgment, and a commitment to fostering positive online interactions. You will identify and action inappropriate content, escalate complex issues, and contribute to the continuous improvement of our moderation guidelines. This is an opportunity to directly impact the user experience for billions globally from the comfort of your home.

Key Responsibilities

• Monitor and moderate user-generated comments across Meta platforms, including Facebook, Instagram, and others.
• Enforce Meta's community standards and content policies rigorously and consistently.
• Accurately identify and remove content that violates guidelines, such as hate speech, harassment, misinformation, and spam.
• Escalate complex or ambiguous content issues to specialized teams for further review.
• Provide clear, concise, and consistent rationales for moderation decisions.
• Stay informed about current events and trends that may impact content moderation policies.
• Contribute to improving moderation processes and policies by providing feedback and insights.

Required Skills

• Exceptional written communication skills in English.
• Strong judgment and decision-making abilities, even under pressure.
• High level of attention to detail and accuracy.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with major social media platforms and online community dynamics.
• Demonstrated ability to maintain objectivity and neutrality in reviewing sensitive content.

Preferred Qualifications

• Previous experience in content moderation, customer service, or a related field.
• Understanding of online safety principles and internet best practices.
• Experience with content management systems or moderation tools.
• Additional language proficiency (e.g., French, German, Spanish, Arabic).
• Bachelor's degree or equivalent practical experience.

Perks & Benefits

• 100% remote work flexibility, allowing you to work from anywhere in the UK.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including holidays and vacation.
• Access to professional development and continuous learning opportunities.
• Employee assistance program for personal and professional support.
• Opportunities for career growth within a leading global technology company.
• Dynamic and supportive virtual team environment.

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