Virtual Social Media Comment Moderator

About the Company

MTN Nigeria is a leading telecommunications company, connecting millions across the nation. As a part of the global MTN Group, we are committed to providing innovative digital solutions and fostering robust online communities. We believe in harnessing the power of connection to drive progress and enhance lives, both digitally and physically.

Job Description

We are seeking a dedicated and proactive Virtual Social Media Comment Moderator to join our dynamic digital team. This is a 100% remote position, allowing you to contribute to our online community from anywhere. Your primary role will be to manage and moderate comments across all MTN Nigeria social media platforms, ensuring a positive, respectful, and engaging environment for our users. You will be instrumental in safeguarding our brand reputation, enforcing community guidelines, and fostering constructive dialogue with our vast customer base.

Key Responsibilities

• Proactively monitor and moderate user-generated comments and content across various MTN Nigeria social media channels (e.g., Facebook, X, Instagram, LinkedIn, YouTube).
• Ensure all comments adhere to MTN Nigeria's community guidelines, terms of service, and brand values.
• Engage with the online community in a positive, professional, and helpful manner, responding to general inquiries and comments.
• Identify and escalate critical or sensitive issues, negative sentiment, or potential crises to the appropriate internal teams promptly.
• Remove spam, offensive, inappropriate, or malicious content, and implement necessary moderation actions.
• Help foster a vibrant and respectful online environment for all users.
• Track and report on comment trends, user sentiment, and moderation activities.
• Stay updated on social media trends, platform changes, and best practices in content moderation.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong understanding and active usage of major social media platforms.
• Exceptional attention to detail and ability to identify subtle nuances in online interactions.
• Proven ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and ability to make sound judgments under pressure.
• Empathy, patience, and a calm demeanor when dealing with diverse online communities.
• Basic proficiency with moderation tools or content management systems.

Preferred Qualifications

• Previous experience (1+ year) in social media moderation, community management, or customer service.
• Familiarity with MTN Nigeria's brand, products, and services.
• Knowledge of local Nigerian online culture, trends, and relevant digital etiquette.
• Ability to adapt quickly to evolving social media landscapes and community needs.

Perks & Benefits

• 100% remote work flexibility.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development within a leading telecommunications company.
• Access to modern moderation and communication tools.
• Comprehensive health and wellness programs.
• A collaborative and supportive team environment.
• Contribution to a brand that impacts millions of lives daily.

Apply Now