Virtual Customer Relationship Assistant

About the Company

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company, Barclays Execution Services. We connect, protect and enable people and places to prosper.

Job Description

We are seeking a dedicated and empathetic Virtual Customer Relationship Assistant to join our dynamic team. This 100% remote role involves providing exceptional support and service to our customers, assisting them with various banking inquiries, resolving issues, and ensuring a positive experience. You will be a key point of contact, building strong customer relationships through digital channels and maintaining Barclays’ reputation for outstanding service. This is an opportunity to contribute to a leading financial institution from the comfort of your home, utilizing your communication and problem-solving skills to make a real difference.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and other digital platforms.
• Provide comprehensive information on banking products and services, guiding customers through processes and options.
• Diagnose and resolve customer issues efficiently and effectively, escalating complex cases to appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Adhere to all regulatory compliance standards and internal policies.
• Collaborate with internal teams to improve service delivery and customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and other digital communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a passion for delivering exceptional service.
• Resilience and ability to handle challenging customer interactions professionally.
• A dedicated home office space conducive to remote work with reliable internet access.

Preferred Qualifications

• Previous experience in a customer service or call center environment, preferably in financial services.
• Familiarity with banking products and services.
• Experience with virtual communication platforms and tools.
• Ability to speak multiple languages.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Company pension scheme.
• Opportunities for professional development and career advancement.
• Employee assistance program.
• Access to exclusive employee discounts and rewards.

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