Virtual Customer Relationship Assistant

About the Company

Bell Canada is the largest telecommunications company in Canada, providing advanced broadband wireless, Internet, TV, and business communication services. We are dedicated to connecting Canadians and delivering an exceptional customer experience through innovation and a commitment to service excellence.

Job Description

As a Virtual Customer Relationship Assistant at Bell Canada, you will be the frontline voice of our company, responsible for providing outstanding support and service to our customers across Canada. This 100% remote role requires a proactive and empathetic individual who can effectively resolve inquiries, troubleshoot issues, and ensure customer satisfaction from a home office environment. You will play a crucial role in maintaining and building strong customer relationships.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, and email regarding services, billing, and technical support.
• Diagnose and resolve customer issues efficiently, escalating complex problems to specialized teams when necessary.
• Provide clear, concise, and accurate information about Bell Canada products and services.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to enhance the customer experience and promote relevant Bell products or services.
• Adhere to company policies and procedures, including data privacy and security guidelines.
• Continuously learn and adapt to new technologies, products, and service updates.

Required Skills

• Excellent verbal and written communication skills in English (French bilingualism an asset).
• Proven ability to work independently in a remote environment with minimal supervision.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using CRM software and other communication tools.
• Ability to multitask and manage time effectively in a fast-paced setting.
• High school diploma or equivalent.
• Dedicated home office space with reliable high-speed internet connection.

Preferred Qualifications

• Previous experience in a customer service, call center, or virtual assistant role.
• Post-secondary education in a relevant field.
• Familiarity with telecommunications products and services.
• Bilingual proficiency in English and French.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• Generous paid time off and holiday schedule.
• Employee discounts on Bell Canada services.
• Opportunities for career growth and professional development.
• Fully remote work model with flexible scheduling options.
• Access to Bell's extensive training and support resources.

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