Virtual Customer Care Specialist

About the Company

Telus Communications Inc. is a leading Canadian telecommunications company. We provide a wide range of communications products and services including wireless, data, IP, voice, television, entertainment, and video. At Telus, we believe in connecting our customers to the world and each other with exceptional service and innovative solutions. We are committed to fostering a diverse and inclusive workplace where all team members can thrive and contribute to our mission.

Job Description

Are you a compassionate communicator looking to start your career in customer service from the comfort of your home? Telus Communications Inc. is seeking enthusiastic and dedicated individuals to join our team as Virtual Customer Care Specialists. This is an excellent entry-level opportunity for those eager to provide outstanding support and solve problems for our valued customers. As a Virtual Customer Care Specialist, you will be the first point of contact for inquiries, providing information, resolving issues, and ensuring a positive customer experience, all while working 100% remotely.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding Telus products, services, and billing.
• Troubleshoot technical issues and guide customers through resolution steps.
• Process customer requests, including service changes, upgrades, and cancellations.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to enhance customer satisfaction and recommend solutions.
• Adhere to company policies, procedures, and service level agreements.
• Collaborate with team members and other departments to resolve complex customer issues.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to work independently and manage time effectively in a remote environment.
• High school diploma or equivalent.
• Reliable high-speed internet connection and a quiet home office space.

Preferred Qualifications

• Previous experience in a customer service or call center environment (even volunteer work).
• Familiarity with telecommunications products and services.
• Proficiency in additional languages (e.g., French, Mandarin, Punjabi).

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Paid time off and holiday pay.
• Employee discounts on Telus products and services.
• Opportunities for career growth and professional development.
• Robust training program for new hires.
• Employee assistance program for mental and physical well-being.
• Work-from-home stipend for essential office equipment.

Apply Now