About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. We provide products and services to customers at home, at work and on the move. Our global network infrastructure connects people, businesses and communities, providing everything from broadband and mobile services to cyber security and IT solutions. We’re committed to innovation, customer satisfaction, and building a more connected future for everyone.
Job Description
Are you passionate about helping people and looking to start a rewarding career from the comfort of your home? BT Group is seeking enthusiastic and empathetic individuals to join our Virtual Customer Care team. This is an entry-level, full-time remote position perfect for those eager to develop their customer service skills and become an integral part of a leading telecommunications company. You will be the friendly voice of BT, assisting customers with a variety of inquiries, resolving issues, and ensuring a positive experience with every interaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding BT products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Identify opportunities to improve customer satisfaction and retention.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Collaborate with team members and other departments to ensure seamless customer support.
- Continuously learn about new products, services, and system updates.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- High school diploma or equivalent.
- A quiet, dedicated home workspace with a reliable high-speed internet connection.
- Ability to work independently and as part of a virtual team.
- Empathy and a customer-focused attitude.
Preferred Qualifications
- Previous experience in a customer service role (even if not professional).
- Familiarity with telecommunications products or services.
- Experience using CRM software or similar customer support tools.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive paid training program.
- Generous holiday allowance.
- Employee discounts on BT products and services.
- Opportunities for career growth and professional development.
- Flexible remote work environment.
- Access to employee assistance programs.
- Pension scheme.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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