About the Company
Buffer is a fully remote, global company that provides a suite of social media management tools for small businesses and agencies. We help our customers grow their brands and audiences online. We believe in creating a transparent, supportive, and inclusive work environment where every team member can thrive and contribute to our mission of building a better way to work.
Job Description
We are seeking a highly motivated and empathetic Virtual Community Moderator to join our growing team. This is a unique opportunity to work from home and be an integral part of fostering a positive and engaging online community for Buffer’s users and enthusiasts. We are committed to your success and will provide comprehensive training to equip you with the skills and knowledge needed to excel in this role. If you have a passion for online communities, a keen eye for detail, and excellent communication skills, we encourage you to apply.
Key Responsibilities
- Monitor and moderate user-generated content across various Buffer community platforms (forums, social media groups, comments sections) to ensure adherence to community guidelines.
- Engage with community members in a positive, helpful, and professional manner, answering questions and facilitating discussions.
- Identify and escalate sensitive issues or potential conflicts to relevant internal teams.
- Proactively identify trends, feedback, and insights from the community to inform product development and content strategy.
- Assist in the development and enforcement of community guidelines and policies.
- Help organize and promote online community events, webinars, or discussions.
- Provide basic technical support or guidance to community members, directing complex issues to appropriate support channels.
- Contribute to a knowledge base of FAQs and common solutions for community members.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong understanding of online community dynamics and best practices.
- Ability to maintain composure and professionalism in challenging situations.
- Detail-oriented with a keen eye for identifying inappropriate content or behavior.
- Proactive problem-solver with a strong sense of empathy.
- Comfortable working independently in a remote environment.
- Proficiency with common social media platforms and online communication tools.
Preferred Qualifications
- Previous experience in online community management or moderation.
- Familiarity with Buffer products or other social media management tools.
- Experience working in a remote-first company.
- Knowledge of digital marketing or social media trends.
Perks & Benefits
- Comprehensive paid training program.
- Flexible work schedule with a 100% remote setup.
- Generous paid time off and holidays.
- Health and wellness stipend.
- Professional development opportunities.
- Inclusive and supportive company culture.
- Access to a global team network.
- Home office setup stipend.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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