About the Company
Meta builds technologies that help people connect, find communities and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution of social technology. Our global teams are constantly innovating to make these connections safer and more meaningful.
Job Description
Join Meta as a Virtual Community Moderator and become a vital part of our mission to create a safe and positive online environment for billions of users worldwide. This is a remote, work-from-home position where you will be fully trained to monitor user-generated content across our platforms. You will play a critical role in enforcing community guidelines, fostering healthy discussions, and escalating complex issues to ensure a high-quality experience for all users. We are looking for individuals with a strong sense of responsibility, excellent communication skills, and a passion for online safety. If you’re eager to learn and contribute to a global community from the comfort of your home, we encourage you to apply.
Key Responsibilities
- Monitor user-generated content across various Meta platforms to ensure compliance with community standards and policies.
- Actively engage with community members, providing support, answering questions, and fostering positive interactions.
- Identify, review, and take appropriate action on reported content that violates guidelines, including removing harmful or inappropriate material.
- Escalate complex or sensitive issues to specialized teams when necessary, providing detailed context and recommendations.
- Contribute to the continuous improvement of moderation policies and tools by providing feedback and insights.
- Maintain a high level of accuracy and efficiency in content review and decision-making.
- Participate in ongoing training and development programs to stay updated on policy changes and emerging online trends.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong critical thinking and decision-making abilities with attention to detail.
- High level of empathy and understanding of diverse user perspectives.
- Ability to work independently and manage time effectively in a remote setting.
- Comfortable with reviewing potentially sensitive or explicit content.
- Proficiency in using online tools and navigating digital platforms.
- Reliable internet connection and a dedicated home workspace.
Preferred Qualifications
- Previous experience in online community moderation, customer service, or a related field.
- Proficiency in additional languages (especially South African official languages).
- Understanding of social media trends and online cultural nuances.
- Experience with conflict resolution and de-escalation techniques.
- Ability to adapt quickly to changing guidelines and priorities.
Perks & Benefits
- Comprehensive paid training program to equip you for the role.
- Flexible work-from-home schedule.
- Competitive salary and performance-based incentives.
- Access to Meta's extensive learning and development resources.
- Opportunity to work with a diverse and global team.
- Health and wellness programs (eligibility may vary).
- Career growth opportunities within a leading technology company.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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