Virtual Assistant for Social Media Management

About the Company

Jumia is a leading e-commerce platform in Africa, connecting customers with a wide range of products and services. Our mission is to improve the lives of everyday Africans by leveraging technology to deliver innovative, convenient, and affordable online solutions. We are a fast-paced, dynamic environment driven by passion, innovation, and a strong customer-centric approach.

Job Description

We are seeking a highly motivated and enthusiastic Virtual Assistant to join our digital marketing team and help manage our social media presence. This is an excellent opportunity for individuals looking to start a career in social media management, even with limited prior experience. You will play a key role in supporting our online engagement efforts, scheduling content, interacting with our community, and assisting with basic social media analytics. This is a 100% remote position.

Key Responsibilities

• Schedule and publish social media content across various platforms (Facebook, Instagram, X/Twitter, LinkedIn, etc.) as per the content calendar.
• Monitor social media channels for mentions, comments, and messages, responding promptly and professionally.
• Engage with our online community to foster positive interactions and build brand loyalty.
• Assist in brainstorming content ideas and campaigns relevant to our audience and brand goals.
• Perform basic social media analytics and reporting to track performance and identify trends.
• Research trending topics and hashtags to increase content visibility and engagement.
• Maintain an organized library of digital assets (images, videos, graphics).
• Collaborate with the marketing team to ensure brand consistency across all platforms.

Required Skills

• Proficiency in using major social media platforms (Facebook, Instagram, X/Twitter, LinkedIn, etc.).
• Excellent written and verbal communication skills in English.
• Basic computer literacy and comfort with online tools and software.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive attitude and willingness to learn new skills and adapt to evolving trends.
• Reliable internet connection and a suitable home office setup.

Preferred Qualifications

• Familiarity with social media scheduling tools (e.g., Buffer, Hootsuite, Sprout Social).
• Basic knowledge of graphic design tools (e.g., Canva) for creating simple social media visuals.
• Previous experience (personal or professional) managing social media accounts.
• Understanding of basic social media marketing principles.

Perks & Benefits

• Flexible work schedule and 100% remote work environment.
• Opportunity to gain hands-on experience in social media management within a leading e-commerce company.
• Professional development and training opportunities.
• Collaborative and supportive team culture.
• Chance to contribute to a brand with a significant impact across Africa.

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