About the Company
Vivint Smart Home is a leading smart home company in North America, delivering an integrated smart home system with in-home consultation, professional installation and support, and 24/7 monitoring. Dedicated to innovation and customer satisfaction, Vivint is continually evolving its technology to enhance the lives of its users and redefine the smart home experience.
Job Description
Vivint Smart Home is seeking a highly organized and customer-focused Virtual Assistant to join our Client Services team. In this vital part-time, 100% remote role, you will provide exceptional administrative and support services, ensuring our clients receive prompt, professional, and efficient assistance. This is an excellent opportunity for an detail-oriented individual passionate about delivering outstanding client experiences from the comfort of their home.
Key Responsibilities
- Respond to client inquiries via email, chat, and phone in a timely and professional manner.
- Provide information about Vivint products and services, assisting clients with troubleshooting basic issues.
- Schedule and coordinate client appointments and service calls.
- Maintain and update client records accurately in our CRM system.
- Prepare reports and presentations as needed for the client services team.
- Assist with administrative tasks such as data entry, document management, and communication support.
- Collaborate with internal teams to resolve complex client issues and ensure seamless service delivery.
Required Skills
- Proven experience in a virtual assistant, customer service, or administrative support role.
- Exceptional verbal and written communication skills.
- Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management abilities with excellent attention to detail.
- Ability to work independently and manage multiple priorities effectively.
- Reliable high-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Communications, or a related field.
- Experience with smart home technology or technical support.
- Familiarity with Vivint Smart Home products and services.
- Bilingual proficiency (e.g., Spanish) is a plus.
Perks & Benefits
- Competitive hourly wage.
- Flexible part-time schedule.
- Opportunity to work from home, 100% remote.
- Access to professional development resources.
- Supportive and collaborative team environment.
- Employee discounts on Vivint products and services.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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