Virtual Assistant for Client Services

About the Company

Deloitte Canada is a leading professional services firm providing audit & assurance, consulting, financial advisory, risk advisory, tax & legal, and other services to clients across Canada and globally. We are committed to making an impact that matters and fostering a diverse and inclusive work environment, empowering our people to thrive and contribute to meaningful work.

Job Description

As a Virtual Assistant for Client Services at Deloitte Canada, you will play a crucial role in supporting our client-facing teams and ensuring seamless service delivery. This 100% remote, part-time position requires a proactive, highly organized individual with exceptional communication skills and a strong commitment to client satisfaction. You will be responsible for a wide range of administrative and coordination tasks, contributing directly to the efficiency and success of our client engagements by providing essential support to various departments and projects.

Key Responsibilities

• Manage and coordinate complex calendars, scheduling meetings and appointments across multiple time zones.
• Prepare and format professional documents, presentations, and reports using Microsoft Office Suite with high accuracy.
• Organize and maintain digital files and client databases with meticulous attention to detail and confidentiality.
• Handle client inquiries and communications promptly and professionally, acting as a responsive first point of contact.
• Assist with project coordination, including tracking deadlines, monitoring progress, and following up on outstanding items.
• Process expense reports and assist with basic invoicing and financial administrative tasks.
• Conduct online research as needed to support client initiatives, market analysis, and team projects.
• Facilitate virtual meetings, including setting up technology, preparing agendas, drafting minutes, and distributing materials.
• Provide general administrative support to senior staff and client service teams as required.

Required Skills

• Minimum of 1 year of experience in an administrative, executive assistant, or virtual assistant role.
• Exceptional proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Superior written and verbal communication skills in English.
• Strong organizational skills and ability to manage multiple priorities simultaneously and effectively.
• High level of attention to detail and accuracy in all tasks.
• Ability to work independently, take initiative, and problem-solve effectively in a remote environment.
• Proven ability to handle confidential information with the utmost discretion and integrity.
• Reliable high-speed internet connection and a dedicated home office setup.

Preferred Qualifications

• Experience working in a professional services or consulting environment.
• Familiarity with project management software (e.g., SharePoint, Asana, Trello).
• Post-secondary education in business administration, office administration, or a related field.
• Experience with various virtual meeting platforms and remote collaboration tools.
• Bilingualism (English and French) is an asset.

Perks & Benefits

• Flexible part-time schedule with predictable hours.
• Opportunities for professional development and continuous learning through Deloitte University.
• Access to a supportive and collaborative remote team environment.
• Contribution to a globally recognized brand with a reputation for excellence.
• Competitive hourly compensation.
• Employee assistance program (EAP).
• Virtual team-building events and activities.

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