Telecoms Technician With Visa Sponsorship

About the Company

Cox Communications is a leading provider of internet, television, telephone, and home security services. We are dedicated to connecting people to the things they love and are passionate about building a diverse and inclusive workforce. With a commitment to innovation and customer satisfaction, Cox offers a dynamic environment where employees can grow their careers and make a real impact. We foster a culture of collaboration, integrity, and community involvement.

Job Description

We are seeking a skilled and dedicated Telecoms Technician to join our growing team in New Orleans, Louisiana. This is an excellent opportunity for experienced technicians looking for a stable career path with comprehensive support, including visa sponsorship for qualified international candidates. As a Telecoms Technician, you will be responsible for installing, maintaining, and repairing telecommunications systems, ensuring high-quality service for our residential and business customers. Your expertise will be crucial in diagnosing complex issues, performing system upgrades, and contributing to the overall reliability of our network infrastructure. If you are passionate about technology, customer service, and are looking for a company that invests in your success, we encourage you to apply.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment, including fiber optic, copper, and coaxial cables.
• Perform troubleshooting and diagnostic tests to identify and resolve service issues efficiently.
• Conduct preventative maintenance and regular inspections of network infrastructure.
• Terminate and splice cables, install network hardware, and ensure proper signal levels.
• Provide exceptional customer service during field visits, explaining technical issues clearly and courteously.
• Document all work performed, including installations, repairs, and service calls.
• Adhere to all safety guidelines and procedures while working in various environments.
• Participate in on-call rotations and respond to emergency service outages as required.
• Collaborate with engineering and customer support teams to resolve complex technical challenges.

Required Skills

• Proven experience as a Telecoms Technician or similar role.
• Strong understanding of telecommunications principles, including fiber optics, broadband, and IP networks.
• Proficiency in using various test equipment (e.g., OTDR, signal level meters, multimeters).
• Ability to read and interpret technical diagrams and schematics.
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills.
• Valid driver's license and a clean driving record.
• Physical ability to lift heavy equipment, climb ladders, and work in confined spaces or various weather conditions.

Preferred Qualifications

• Associate's degree or technical certification in Telecommunications, Electronics, or a related field.
• Experience with specific Cox Communications systems and technologies.
• Certifications such as BICSI, FOA, or similar industry-recognized credentials.
• Bilingual proficiency (English and Spanish) is a plus.

Perks & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holidays.
• 401(k) retirement plan with company match.
• Tuition reimbursement program for career development.
• Employee discounts on Cox products and services.
• Opportunities for professional growth and advancement.
• Support for visa sponsorship for eligible international candidates.
• Life insurance and disability coverage.
• Wellness programs and employee assistance initiatives.

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