About the Company
IBM is a global technology and consulting company headquartered in Armonk, New York. We are a leading innovator in cloud computing, artificial intelligence, data analytics, and enterprise solutions. With a rich history spanning over a century, IBM is committed to driving progress and creating a positive impact through technology, empowering businesses and communities worldwide.
Job Description
We are seeking a dedicated and technically proficient Technical Support Specialist to join our team in Victoria Island, Lagos. In this on-site role, you will be the first point of contact for our clients, providing expert technical assistance and ensuring seamless operation of their IBM solutions and related technologies. You will play a crucial role in troubleshooting issues, guiding users, and maintaining high levels of client satisfaction.
Key Responsibilities
- Provide first and second-level technical support via phone, email, and chat for a range of hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to higher-tier support teams when necessary.
- Document all support interactions, resolutions, and relevant details accurately in the ticketing system.
- Guide users through step-by-step solutions and provide clear, concise instructions.
- Participate in the deployment and configuration of new systems and software.
- Proactively identify and report trends in technical issues to contribute to long-term solutions.
- Maintain up-to-date knowledge of IBM products, services, and industry best practices.
Required Skills
- Proficiency in troubleshooting operating systems (Windows, Linux, macOS).
- Strong understanding of network fundamentals (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Proven problem-solving and analytical abilities.
- Customer-centric approach with a strong commitment to service excellence.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- ITIL Foundation certification.
- Experience with enterprise-level ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Familiarity with cloud platforms (e.g., IBM Cloud, AWS, Azure).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Paid time off and holidays.
- Professional development and training opportunities.
- Employee assistance programs.
- Opportunity to work with cutting-edge technology in a global company.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
