About the Company
SAP is a global leader in enterprise application software, helping companies of all sizes and industries run at their best. Our machine learning, Internet of Things, and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. We are committed to fostering a diverse and inclusive workplace where every individual can thrive and contribute to our collective success.
Job Description
Join our dynamic team as a Remote Technical Support Representative. This entry-level position is perfect for individuals passionate about technology and eager to kickstart a career in customer support. You will be the first point of contact for our valued customers, providing exceptional technical assistance and ensuring their success with SAP products. This is a 100% remote role, offering flexibility and the opportunity to work from anywhere within Germany.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, troubleshooting issues related to SAP software products.
- Diagnose and resolve technical hardware and software issues efficiently and effectively.
- Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Guide customers through step-by-step solutions, clearly and patiently.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay updated on product knowledge, technical changes, and new features.
Required Skills
- Excellent verbal and written communication skills in English and German.
- Strong problem-solving and analytical abilities.
- Basic understanding of IT systems, software applications, and networking concepts.
- Proficiency with common operating systems (Windows, macOS).
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a passion for helping others.
Preferred Qualifications
- Previous experience in a customer service or support role (even non-technical).
- Familiarity with CRM software (e.g., Salesforce, SAP CRM).
- Basic knowledge of SAP products or enterprise software.
- Technical certifications or relevant coursework.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Access to continuous learning and development programs.
- Employee assistance program and wellness initiatives.
- Home office equipment stipend.
- Flexible remote work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
