About the Company
Google is an American multinational technology company focusing on online advertising, search engine technology, cloud computing, software, and hardware. We are committed to organizing the world’s information and making it universally accessible and useful. We empower our users and support our products globally through exceptional customer service and technical support.
Job Description
Join Google as an Entry-Level Tech Support Advisor and become a vital part of our global support team. This is a fantastic opportunity for individuals eager to start a career in technology, as we provide comprehensive training. You will be the first point of contact for users, troubleshooting technical issues and providing guidance to ensure a seamless experience with Google products and services. This is a 100% remote position, allowing you to work from anywhere within Colorado.
Key Responsibilities
- Provide front-line technical support and customer service via phone, email, and chat for a range of Google products and services.
- Diagnose and resolve technical issues, guiding users through troubleshooting steps.
- Escalate complex problems to senior support engineers or specialized teams when necessary.
- Document all interactions and resolutions accurately in our CRM system.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Continuously learn about new Google products, features, and troubleshooting techniques.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- A passion for technology and helping others.
- Ability to learn new software and systems quickly.
- Customer-centric mindset and strong interpersonal skills.
- Reliable internet connection and a dedicated home office space.
Preferred Qualifications
- Previous customer service experience (any industry).
- Familiarity with Google products (e.g., Gmail, Google Drive, Chrome).
- Basic understanding of computer systems and mobile devices.
- Associates degree or equivalent experience in a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and company holidays.
- 401(k) retirement plan with company match.
- Professional development and career growth opportunities.
- Employee assistance program.
- Remote work stipend for home office setup and internet.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.