About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business performance for some of the world’s best brands. We are passionate about our people and our customers, leveraging cutting-edge technology and human ingenuity to deliver exceptional service and innovative solutions across various industries worldwide.
Job Description
Are you passionate about helping others and eager to kickstart your career in technology? Concentrix is seeking an enthusiastic and customer-focused Remote Tech Support Advisor to join our growing team. This is an entry-level position where we provide comprehensive training, equipping you with the skills and knowledge needed to excel. You will be the first point of contact for customers, assisting them with technical inquiries, troubleshooting issues, and ensuring a positive and seamless experience. This is a 100% remote position, offering the flexibility to work from your home office in Fremantle, WA.
Key Responsibilities
- Provide excellent customer service and technical support to users via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Guide customers through step-by-step solutions with clear and concise instructions.
- Escalate complex issues to senior support staff when necessary.
- Document all customer interactions, issues, and resolutions accurately in the system.
- Stay up-to-date with new products, services, and technical information.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Skills
- Strong verbal and written communication skills in English.
- Basic computer literacy and comfort with navigating various software applications.
- Excellent problem-solving abilities and a logical approach to troubleshooting.
- Ability to learn new technologies quickly and adapt to changing environments.
- A strong desire to help people and deliver outstanding customer service.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in a customer service role (e.g., retail, hospitality).
- An interest in technology and a willingness to explore technical concepts.
- High school diploma or equivalent.
- Familiarity with common operating systems (Windows, macOS) and mobile devices (iOS, Android).
Perks & Benefits
- Competitive hourly rate with opportunities for performance incentives.
- Comprehensive paid training program to build your technical and customer service skills.
- 100% remote work flexibility, saving commute time and costs.
- Opportunities for career advancement and professional development within a global company.
- Employee Assistance Program (EAP) for personal and professional support.
- Diverse and inclusive work culture.
- Access to cutting-edge tools and resources.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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