Social Media Content Moderator – Remote

About the Company

Hootsuite is a global leader in social media management, trusted by millions of customers and businesses around the world. We empower organizations to strategically manage, analyze, and scale their social media presence across all major platforms. With a commitment to innovation and customer success, Hootsuite provides cutting-edge tools and insights that help brands connect with their audiences, build communities, and achieve their business objectives. We foster a dynamic and inclusive work environment where creativity, collaboration, and continuous learning are highly valued.

Job Description

We are seeking a diligent and detail-oriented Remote Social Media Content Moderator to join our global team. In this role, you will play a crucial part in maintaining a safe, respectful, and engaging online environment for our community across various social media platforms. You will be responsible for reviewing user-generated content, ensuring compliance with community guidelines, and taking appropriate action on reported violations. This is a critical remote position requiring strong judgment, excellent communication skills, and a commitment to fostering positive online interactions.

Key Responsibilities

• Monitor user-generated content across multiple social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok) for adherence to community guidelines and terms of service.
• Review and moderate content including text, images, videos, and live streams, identifying and addressing inappropriate, offensive, or harmful material.
• Take swift and accurate action on reported content, which may include removal, warning users, or escalating complex cases to senior moderators or legal teams.
• Apply consistent moderation standards, understanding nuances of different platforms and cultural contexts.
• Document moderation decisions and actions clearly and concisely.
• Provide constructive feedback and insights to improve moderation policies and tools.
• Stay up-to-date with evolving social media trends, platform policies, and online safety best practices.
• Collaborate effectively with team members in a fully remote environment.

Required Skills

• Proven experience (2+ years) in content moderation, community management, or a related field.
• Exceptional judgment and decision-making abilities, especially under pressure.
• Strong understanding of social media platforms and their respective community guidelines.
• Excellent written and verbal communication skills in English.
• High level of empathy and emotional intelligence to handle sensitive content.
• Ability to work independently and maintain focus in a remote setting.
• Proficiency with various content moderation tools and software.
• Access to a reliable internet connection and a conducive home office environment.

Preferred Qualifications

• Bachelor's degree in Communications, Marketing, Psychology, or a related field.
• Experience with advanced moderation tools and AI-assisted content filtering.
• Familiarity with global regulatory requirements related to online content.
• Ability to speak multiple languages is an asset.
• Experience working in a fast-paced, high-volume content moderation environment.
• Certification in online safety or digital ethics.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Remote work stipend for home office setup and internet.
• Opportunities for professional development and continuous learning.
• Employee stock purchase plan (ESPP).
• Wellness programs and mental health support.
• Collaborative and inclusive company culture.
• Parental leave programs.
• Access to Hootsuite's premium social media tools.

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