About the Company
Shopify is a leading global commerce company, providing tools to start, run, market, and manage a retail business of any size. We believe in making commerce better for everyone, so businesses can focus on what they do best: building and selling their products. Join our remote-first team and help us empower millions of entrepreneurs worldwide.
Job Description
We are seeking a dedicated and detail-oriented Social Media Content Moderator to join our remote team. This vital role involves reviewing user-generated content across various social media platforms, ensuring adherence to our community guidelines and fostering a safe and positive online environment for our global merchant community. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to make impartial decisions quickly and efficiently.
Key Responsibilities
- Review and moderate user-generated content (text, images, video) submitted across Shopify's social media channels and related communities.
- Enforce community guidelines, policies, and terms of service consistently and fairly.
- Identify and escalate complex, sensitive, or high-risk content issues to appropriate internal teams.
- Maintain accurate records of moderation activities and decisions.
- Contribute to the continuous improvement of moderation processes and content guidelines.
- Stay informed about current social media trends, platform changes, and emerging online risks.
- Collaborate with cross-functional teams including legal, policy, and support to address content-related concerns.
Required Skills
- Proven experience (1+ year) in social media content moderation, online community management, or a similar role.
- Exceptional understanding of various social media platforms and their respective community standards.
- Strong analytical and decision-making skills with a high degree of attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to work independently and efficiently in a remote, fast-paced environment.
- High level of empathy and emotional intelligence, particularly when dealing with sensitive content.
- Proficiency with moderation tools and standard office software.
Preferred Qualifications
- Familiarity with e-commerce platforms and the unique needs of merchant communities.
- Experience working in a remote, distributed team setting.
- Bilingualism (English and French) is considered a strong asset.
- Degree or diploma in Communications, Marketing, Journalism, or a related field.
- Knowledge of internet safety principles and best practices.
Perks & Benefits
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off and flexible working hours.
- Opportunities for professional development and career growth.
- Home office setup allowance to ensure a comfortable and productive workspace.
- Employee stock options program.
- Vibrant and inclusive company culture focused on empowerment and innovation.
- Access to wellness programs and mental health resources.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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