Social Media Content Moderator – Remote

About the Company

Hootsuite is a global leader in social media management, empowering organizations to strategically grow their brands, businesses, and customer relationships with social media. With millions of users worldwide, we help businesses of all sizes unlock the power of social, fostering meaningful connections and driving measurable results. Join our diverse and innovative team dedicated to building the future of social.

Job Description

We are seeking a dedicated and detail-oriented Social Media Content Moderator to join our remote team. In this critical role, you will be responsible for ensuring the safety and integrity of user-generated content across various social media platforms, aligning with our community guidelines and values. This position is 100% remote, allowing you to work from anywhere within Canada. You will play a vital role in protecting our users, maintaining brand reputation, and contributing to a positive online environment.

Key Responsibilities

• Review and moderate user-generated content (text, images, video) across multiple social media platforms, ensuring compliance with community guidelines and terms of service.
• Identify and take appropriate action on content that violates policies, including hate speech, harassment, misinformation, explicit content, and spam.
• Escalate complex or sensitive issues to senior moderators or legal teams as necessary.
• Maintain a high level of accuracy and efficiency in content review.
• Contribute to the ongoing development and improvement of moderation policies and procedures.
• Stay informed about current social media trends, platform changes, and emerging content risks.
• Collaborate with cross-functional teams, including policy, product, and engineering, to address content-related issues.
• Document moderation decisions and actions clearly and concisely.
• Participate in ongoing training and calibration sessions to ensure consistent application of policies.

Required Skills

• Minimum of 1 year of experience in content moderation, trust & safety, or a related field.
• Excellent understanding of social media platforms and their respective community guidelines.
• Strong analytical skills with the ability to identify subtle nuances in content.
• Exceptional attention to detail and ability to work with high volumes of information.
• Proven ability to make quick, sound judgments in ambiguous situations.
• Excellent written and verbal communication skills in English.
• Comfortable working with sensitive and potentially disturbing content.
• Proficiency with moderation tools and content management systems.
• Ability to work independently in a remote environment and manage time effectively.

Preferred Qualifications

• Bachelor's degree in Communications, Journalism, Psychology, Sociology, or a related field.
• Experience with multiple languages is a plus.
• Familiarity with online safety best practices and current digital trends.
• Previous experience working for a large tech or social media company.
• Demonstrated ability to adapt to fast-paced and evolving policy environments.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental benefits package.
• Flexible work schedule and a fully remote work model.
• Generous paid time off and parental leave.
• Opportunities for professional development and career growth.
• Employee stock purchase program.
• Virtual team-building events and wellness programs.
• Home office stipend to support your remote setup.

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