About the Company
Meta Platforms, Inc. is a global technology conglomerate headquartered in Menlo Park, California. The company is the parent organization of Facebook, Instagram, WhatsApp, and other products and services. Meta’s mission is to give people the power to build community and bring the world closer together. We are constantly innovating to create new ways for people to connect, find communities, and grow businesses.
Job Description
We are seeking a diligent and detail-oriented Social Media Content Moderator to join our global team. This is a 100% remote position. In this role, you will be crucial in maintaining the safety and integrity of our platforms by reviewing user-generated content against established community guidelines. You will analyze text, images, and videos, making critical decisions quickly and accurately to ensure a positive and secure user experience. Ideal candidates will possess strong analytical skills, exceptional judgment, and a commitment to upholding our platform’s standards.
Key Responsibilities
- Review user-generated content (text, images, video) in accordance with Meta's community standards and policies.
- Make objective decisions on content violations, escalating complex cases to senior moderators or specialized teams when necessary.
- Maintain a high level of accuracy and efficiency in content moderation tasks.
- Contribute to improving moderation guidelines and workflows by providing constructive feedback.
- Stay updated on evolving content trends, platform policies, and tools.
- Work independently in a fast-paced, high-volume environment while maintaining strict confidentiality.
- Collaborate with team members to ensure consistent application of policies and share best practices.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong analytical and decision-making abilities with meticulous attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in using web-based tools and navigating multiple software applications simultaneously.
- High level of emotional intelligence and resilience when exposed to sensitive or graphic content.
- Demonstrated ability to maintain objectivity and neutrality in decision-making.
- Minimum 1 year of experience in a content review, customer service, or similar role.
Preferred Qualifications
- Prior experience in social media content moderation or trust and safety operations.
- Familiarity with various social media platforms and online community guidelines.
- Experience working with diverse global teams.
- Bachelor's degree or equivalent practical experience.
- Ability to adapt quickly to policy changes and new tools.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Access to a wide range of employee assistance programs.
- Professional development and training opportunities.
- Flexible 100% remote work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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