About the Company
Shopify is a leading global commerce company, providing tools for entrepreneurs to start, run, and grow their businesses. We believe in making commerce better for everyone, so businesses can focus on what they do best: building and selling their products. Join our dynamic team and help us empower the next generation of merchants worldwide.
Job Description
Are you a young, enthusiastic individual looking to kickstart your career in a vibrant, supportive, and 100% remote environment? Shopify is seeking motivated teens to join our customer support team as Social Media & Chat Support Specialists. This entry-level role is perfect for those with no prior professional experience but a passion for digital communication and helping others. You’ll be the first point of contact for our merchants, providing friendly and efficient support through various online channels.
Key Responsibilities
- Respond promptly and professionally to merchant inquiries via live chat and social media platforms.
- Provide accurate information and solutions regarding Shopify's products and services.
- Guide merchants through basic troubleshooting steps and common platform functionalities.
- Escalate complex issues to senior support specialists when necessary.
- Maintain a positive, empathetic, and professional attitude toward merchants at all times.
- Document interactions and resolutions accurately in our CRM system.
- Continuously learn about new Shopify features and updates to provide up-to-date support.
Required Skills
- Excellent written communication skills in English.
- Strong proficiency and comfort with various social media platforms (e.g., Facebook, Instagram, X).
- Basic computer literacy and ability to navigate online tools and software.
- A proactive and positive attitude with a willingness to learn.
- Ability to work independently in a remote setting.
- Empathy and a genuine desire to help others.
- Reliable internet connection and a quiet workspace.
Preferred Qualifications
- Experience managing personal social media accounts or online communities.
- Familiarity with the Shopify platform or other e-commerce tools.
- Comfortable with flexible scheduling, including evenings or weekends.
- A keen interest in e-commerce and entrepreneurship.
Perks & Benefits
- Flexible part-time hours to accommodate school schedules or other commitments.
- Comprehensive remote onboarding and training program.
- Mentorship and opportunities for skill development.
- A supportive and inclusive team environment.
- Access to Shopify's learning resources.
- Opportunity to gain valuable work experience with a global tech leader.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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