About the Company
ModSquad is a global leader in providing digital engagement services, including content moderation, customer support, community management, and social media moderation. We partner with the world’s leading brands to ensure safe, engaging, and vibrant online communities. As a pioneering remote-first company, we pride ourselves on a diverse and distributed team passionate about protecting and nurturing online spaces across various platforms.
Job Description
Are you a proactive communicator with a keen eye for detail and a passion for online communities? ModSquad is seeking a dedicated Social Media Chat Moderator to join our fully remote team. This beginner-friendly role is perfect for individuals eager to dive into the world of online moderation, helping to foster positive interactions and maintain brand integrity across multiple social media platforms. You will be instrumental in ensuring a safe and respectful environment for users, engaging with them in real-time, and upholding community guidelines.
Key Responsibilities
- Monitor live chats and social media discussions across various platforms for adherence to community guidelines.
- Engage actively and positively with users, responding to comments and inquiries in a timely and professional manner.
- Identify and escalate inappropriate content, spam, or abusive behavior to relevant teams.
- Apply platform-specific rules and moderation policies consistently.
- Provide constructive feedback and insights to improve moderation strategies and community engagement.
- Maintain detailed records of moderation activities and incident reports.
- Collaborate with a global team of moderators and project managers to ensure smooth operations.
Required Skills
- Excellent written communication skills in English.
- Strong attention to detail and ability to identify subtle nuances in online conversations.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in using various social media platforms (e.g., Facebook, Instagram, X, TikTok).
- Basic understanding of online community dynamics and user behavior.
- Comfortable working with diverse content and user interactions.
Preferred Qualifications
- Prior experience in customer service, online support, or community management (even if informal).
- Familiarity with moderation tools and content management systems.
- Ability to adapt quickly to new tools and project requirements.
- Fluency in additional languages (e.g., German, French, Spanish) is a plus.
- A proactive and positive attitude with a strong sense of responsibility.
Perks & Benefits
- 100% remote work flexibility, allowing you to work from the comfort of your home.
- Opportunity to join a leading global company in digital engagement.
- Comprehensive training and ongoing support for all new hires.
- Pathways for professional growth and development within the company.
- Access to a diverse and inclusive international team.
- Flexible scheduling options to support work-life balance (project dependent).
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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