About the Company
ByteDance is a global technology company operating a range of content platforms that inform, educate, entertain, and inspire people across languages, cultures, and geographies. Dedicated to building a vibrant and inclusive community, we are committed to leveraging technology to create valuable and innovative products that enhance daily life. Join us in shaping the future of digital interaction.
Job Description
As a Social Media Chat Moderator, you will be responsible for real-time monitoring of user-generated content and discussions on our social media platforms. Your primary goal will be to maintain a safe, friendly, and compliant online space. This involves reviewing chat messages, comments, and other user content, identifying and addressing violations of community standards, and providing timely and helpful responses to user inquiries. This role requires excellent judgment, strong communication skills, and a commitment to upholding our platform’s integrity.
Key Responsibilities
- Monitor live chat conversations and user-generated content across various social media platforms to ensure compliance with community guidelines and terms of service.
- Proactively identify, review, and take appropriate action on content that violates policies, including spam, hate speech, harassment, misinformation, and other inappropriate material.
- Engage with users to answer questions, provide support, and guide them on platform features and community standards.
- Escalate complex issues or serious violations to senior moderators or relevant teams for further investigation and resolution.
- Maintain accurate records of moderation actions and report on trends in user behavior or content violations.
- Contribute to the continuous improvement of moderation processes and guidelines by providing feedback and insights.
- Stay informed about emerging online trends, community issues, and platform updates.
Required Skills
- Excellent written communication skills in English, with strong grammar and spelling.
- Proficiency in Cantonese is a significant advantage for local user engagement.
- High level of attention to detail and accuracy.
- Ability to exercise sound judgment and make quick decisions in a fast-paced environment.
- Strong understanding of social media platforms and online community dynamics.
- Comfortable with sensitive content and able to maintain composure under pressure.
- Reliable internet connection and a dedicated workspace for remote work.
Preferred Qualifications
- Previous experience in online moderation, customer service, or community management is a plus, but not required for this beginner-friendly role.
- Familiarity with various moderation tools and software.
- A passion for social media and creating positive online interactions.
- Ability to work flexible hours, including evenings and weekends, as needed to cover moderation shifts.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health and wellness benefits.
- Flexible remote work environment.
- Opportunities for professional growth and career development within a global tech company.
- Access to internal training programs and resources.
- Dynamic and inclusive company culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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