About the Company
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. We are dedicated to building a diverse and inclusive global community where everyone can thrive.
Job Description
We are seeking enthusiastic and detail-oriented individuals to join our team as a Social Media Chat Moderator. This is a 100% remote position, perfect for those looking to start a career in online community management. You will play a crucial role in maintaining a positive, safe, and engaging environment across our platforms by monitoring user-generated content and interactions. This entry-level role is beginner-friendly, offering comprehensive training and opportunities to grow within a fast-paced global tech company.
Key Responsibilities
- Monitor user-generated content and live chat interactions for adherence to community guidelines and terms of service.
- Actively engage with community members, fostering positive discussions and assisting with inquiries.
- Identify and address inappropriate content, spam, or disruptive behavior promptly and effectively.
- Escalate complex issues or violations to senior moderators or relevant teams as needed.
- Maintain detailed records of moderation actions and report on trends or recurring issues.
- Provide constructive feedback to users regarding community guidelines.
- Stay informed about platform updates, community trends, and moderation best practices.
Required Skills
- Excellent written communication skills in English.
- Strong attention to detail and ability to work independently.
- Basic computer proficiency and ability to navigate online platforms.
- A passion for online communities and user safety.
- Ability to maintain composure and professionalism in challenging situations.
- Reliable internet connection and a suitable home workspace.
Preferred Qualifications
- Previous experience in customer service, online moderation, or community management (even volunteer roles).
- Familiarity with TikTok’s platform and community guidelines.
- Understanding of diverse online communities and cultural nuances.
Perks & Benefits
- Comprehensive paid training program.
- Flexible work schedule options.
- Opportunities for career advancement within a global tech company.
- Access to mental health and well-being resources.
- A supportive and inclusive remote work environment.
- Employee assistance program.
- Paid time off.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
