Social Media Chat Moderator

About the Company

Hootsuite is the global leader in social media management, trusted by millions of customers in nearly every country. We empower organizations to strategically grow their brands, businesses, and customer relationships through social media. We believe in building a diverse and inclusive team that reflects the global communities we serve, fostering an environment where everyone can thrive.

Job Description

Are you passionate about social media and eager to kickstart your career in a dynamic, remote environment? Hootsuite is looking for enthusiastic and detail-oriented Social Media Chat Moderators to join our growing team. This entry-level position is perfect for individuals looking for a remote opportunity to engage with online communities, manage conversations, and ensure a positive brand presence across various social platforms. You will be responsible for monitoring discussions, responding to inquiries, and escalating complex issues, all while maintaining our brand’s voice and community guidelines.

Key Responsibilities

• Monitor and moderate user-generated content and discussions across multiple social media platforms.
• Respond promptly and professionally to user comments, messages, and inquiries in alignment with brand guidelines.
• Identify and escalate sensitive issues, trends, or potential crises to the appropriate internal teams.
• Maintain a positive and inclusive online community environment.
• Collaborate with social media managers and content creators to ensure consistent messaging.
• Track and report on common themes, questions, and community sentiment.
• Stay informed about current social media trends, tools, and best practices.

Required Skills

• Excellent written communication skills with strong grammar and spelling.
• Proficiency in navigating and using various social media platforms (e.g., Facebook, Instagram, X, LinkedIn, TikTok).
• Strong attention to detail and ability to follow guidelines meticulously.
• Empathy and a customer-centric approach to online interactions.
• Ability to work independently and manage time effectively in a remote setting.
• Basic computer literacy and comfort with online collaboration tools.

Preferred Qualifications

• Previous experience in customer service, community management, or a similar role.
• Familiarity with social media management tools (e.g., Hootsuite, Sprout Social).
• A keen interest in digital marketing and online community building.
• Ability to adapt quickly to evolving social media landscapes and trends.

Perks & Benefits

• Competitive hourly wage with opportunities for growth.
• 100% remote work flexibility, allowing you to work from anywhere in Canada.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• Access to Hootsuite's industry-leading social media tools.
• A supportive and inclusive team culture.

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