About the Company
Meta Platforms, Inc. connects billions of people around the world, powering a global community through its family of apps and services including Facebook, Instagram, WhatsApp, and Messenger. We’re committed to fostering a safe, respectful, and engaging online environment for everyone. Join our team dedicated to building community and bringing the world closer together.
Job Description
We are seeking a diligent and empathetic Social Media Chat Moderator to join our remote team. This entry-level position is perfect for individuals looking to start a career in digital community management, providing essential support in monitoring and moderating user-generated content across our platforms. You will play a crucial role in maintaining a positive and safe online experience for our global community, ensuring compliance with our community standards and guidelines. This is a 100% remote opportunity, offering flexibility and the chance to contribute to one of the world’s leading social media companies from the comfort of your home.
Key Responsibilities
- Monitor user-generated content and live chats for adherence to community guidelines and terms of service.
- Identify and address inappropriate content, including spam, hate speech, harassment, and misinformation.
- Respond to user inquiries and provide support in a timely and professional manner.
- Escalate complex issues or policy violations to senior moderators or relevant teams.
- Maintain accurate records of moderation activities and user interactions.
- Stay informed about current social media trends, platform updates, and community standards.
- Collaborate with team members to ensure consistent application of moderation policies.
Required Skills
- Strong written communication skills in English.
- High level of empathy and emotional intelligence.
- Ability to make quick, sound judgments in ambiguous situations.
- Excellent attention to detail and accuracy.
- Proficiency in basic computer skills and internet navigation.
- Reliable internet connection and a dedicated home workspace.
- Ability to work independently and as part of a remote team.
Preferred Qualifications
- Previous experience in online moderation, customer service, or community management (even voluntary).
- Familiarity with various social media platforms and their dynamics.
- Ability to speak and write in additional languages (e.g., Indonesian, Mandarin, Tagalog).
- Understanding of internet culture and online trends.
Perks & Benefits
- 100% remote work flexibility.
- Comprehensive training and professional development opportunities.
- Opportunity to work with a global leader in social media.
- Supportive team environment.
- Contribution to a safer online experience for millions.
- Competitive hourly pay.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.