Retail Sales Professional (Full-Time, Commission-Based)

About the Company

John Lewis & Partners is an iconic British retailer, renowned for its commitment to quality, value, and exceptional customer service. As a Partnership, we are co-owned by our employees, which fosters a unique culture of care and collaboration. With a rich history spanning over 150 years, we continue to innovate and deliver outstanding shopping experiences across our department stores, supermarkets, and online platforms. Join a company where you truly make a difference, contributing to our legacy of trust and excellence.

Job Description

We are seeking a highly motivated and customer-focused Retail Sales Professional to join our dynamic team in Guildford. This full-time, commission-based role is ideal for an individual with a passion for retail, a knack for building strong customer relationships, and a drive to achieve sales targets. You will be responsible for providing expert advice, demonstrating products, and ensuring every customer leaves with a positive impression and the perfect purchase. If you thrive in a bustling retail environment and are committed to delivering outstanding service, we invite you to become a Partner.

Key Responsibilities

• Greet and engage with customers in a friendly and professional manner.
• Understand customer needs and preferences to recommend suitable products and services.
• Demonstrate product features and benefits effectively, handling objections and closing sales.
• Achieve and exceed individual and team sales targets and key performance indicators (KPIs).
• Maintain high standards of visual merchandising and store presentation.
• Process sales transactions accurately and efficiently using point-of-sale (POS) systems.
• Build and maintain long-term customer relationships through exceptional follow-up.
• Stay informed about current product knowledge, promotions, and company policies.
• Assist with inventory management, stock replenishment, and security procedures.
• Handle customer enquiries and resolve issues with professionalism and empathy.

Required Skills

• Proven experience in a retail sales environment, preferably with commission-based sales.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and a passion for helping people.
• Ability to work effectively in a fast-paced, target-driven setting.
• Basic computer proficiency and experience with POS systems.
• High level of integrity and reliability.
• Flexibility to work retail hours, including evenings, weekends, and public holidays.

Preferred Qualifications

• Previous experience selling high-value goods or in a specialist retail sector.
• A track record of exceeding sales targets.
• Knowledge of John Lewis & Partners product ranges.
• GCSEs or equivalent qualifications, particularly in English and Maths.

Perks & Benefits

• Competitive base salary with an attractive commission structure.
• Eligible for the annual Partnership bonus (share of profits).
• Generous staff discount across John Lewis & Partners and Waitrose.
• Subsidised dining facilities.
• Pension scheme.
• Life assurance.
• Exclusive discounts on leisure, entertainment, and travel.
• Access to a range of wellbeing resources.
• Learning and development opportunities.
• Paid holiday allowance.

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