Restaurant Waiting Staff

About the Company

Gaylord Opryland Resort & Convention Center, part of the Marriott International family, is a premier hospitality destination in Nashville, Tennessee. Known for its stunning indoor gardens, cascading waterfalls, and diverse culinary offerings, we provide an unparalleled experience for our guests. We are committed to fostering a vibrant and supportive work environment where our associates can thrive and grow.

Job Description

We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Restaurant Waiting Staff. As a vital part of our culinary experience, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience. This role requires strong interpersonal skills, attention to detail, and a passion for hospitality. Immediate start available for candidates eager to make a positive impact.

Key Responsibilities

• Warmly greet guests and guide them through our menu offerings.
• Accurately take food and beverage orders, noting any special requests or dietary restrictions.
• Serve food and drinks in a timely and professional manner.
• Anticipate guest needs and respond promptly and courteously to all inquiries and concerns.
• Process payments accurately and efficiently.
• Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.
• Collaborate effectively with kitchen staff, bartenders, and other team members to ensure smooth service.
• Develop a comprehensive understanding of all menu items, including ingredients, preparation methods, and potential allergens.
• Adhere to all food safety and sanitation guidelines.
• Assist with opening and closing duties as required.

Required Skills

• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Strong teamwork and interpersonal abilities.
• Physical stamina to stand and walk for extended periods and lift up to 25 pounds.
• Basic mathematical skills for order taking and billing.
• Reliability and punctuality.
• Positive attitude and a commitment to guest satisfaction.

Preferred Qualifications

• Previous experience in a restaurant or hospitality setting is a plus, but not required.
• Familiarity with Point of Sale (POS) systems.
• Current food handler's permit or ability to obtain one upon hire.
• Knowledge of fine dining etiquette and service standards.

Perks & Benefits

• Competitive hourly wage plus tips.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Employee discounts on Marriott properties worldwide.
• Opportunities for professional development and career advancement.
• 401(k) retirement plan with company match.
• Life insurance and disability benefits.
• Complimentary meals during shifts.
• Access to employee wellness programs.
• A supportive and inclusive work environment.

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