About the Company
Expedia Group is a global travel technology company, powering brands like Expedia, Hotels.com, Vrbo, and more. We are dedicated to bringing the world within reach for millions of travelers every day, creating unforgettable experiences and making travel easier, more accessible, and more enjoyable for everyone. Join our dynamic team and help us shape the future of travel!
Job Description
We are seeking a highly motivated and customer-focused individual to join our remote team as a Travel Customer Service Agent. This entry-level role is perfect for enthusiastic individuals passionate about travel and helping others, even without prior experience. You will be the first point of contact for our customers, assisting them with their travel inquiries, bookings, and resolving issues to ensure a seamless and positive travel experience. This is a 100% remote position, allowing you to work from the comfort of your home.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding travel bookings, changes, and cancellations.
- Provide accurate information about destinations, hotels, flights, and other travel products.
- Assist customers with navigating our platforms and understanding booking policies.
- Resolve customer complaints and issues efficiently and courteously.
- Document all customer interactions and resolutions thoroughly.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction and meet service quality standards.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to work independently in a remote environment.
- Proficiency with basic computer applications and internet navigation.
- Customer-centric attitude with a passion for helping others.
- Reliable internet connection and a quiet home office setup.
Preferred Qualifications
- Familiarity with travel industry concepts or personal travel experience.
- Experience with CRM software or ticketing systems (training will be provided).
- Ability to speak additional languages (a plus, but not required).
- High school diploma or equivalent.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive training program.
- Flexible work schedule (potential for various shifts).
- Opportunity for career growth within a global travel company.
- Employee travel discounts.
- Supportive remote work culture.
- Health and wellness programs.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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