About the Company
Expedia Group is a global travel technology company. We help millions of travelers find and book their ideal trips every day. With a diverse portfolio of brands including Expedia, Hotels.com, Vrbo, and more, we are at the forefront of innovation in the travel industry, connecting people to the world.
Job Description
Expedia Group is seeking enthusiastic and dedicated individuals to join our team as a Remote Travel Customer Service Agent. This is a fantastic opportunity for those passionate about travel and helping others, even if you have no prior experience in customer service or the travel industry. This position is 100% remote, allowing you to work from the comfort of your home anywhere in British Columbia. As a Travel Customer Service Agent, you will be the first point of contact for our valued customers, assisting them with a wide range of travel-related inquiries, bookings, and support. Your goal will be to ensure a seamless and positive experience for every traveler. We provide comprehensive training to equip you with all the knowledge and tools you need to succeed.
Key Responsibilities
- Provide exceptional customer support via phone, email, and chat for travel-related inquiries, bookings, and itinerary changes.
- Assist customers with flight, hotel, car rental, and package reservations, modifications, and cancellations.
- Troubleshoot and resolve customer issues and complaints with patience and professionalism.
- Educate customers on various travel products, services, and policies.
- Accurately document all customer interactions and resolutions in our CRM system.
- Collaborate with internal teams to ensure customer satisfaction.
- Maintain up-to-date knowledge of travel industry trends and company offerings.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- A genuine passion for helping people and delivering outstanding customer service.
- Ability to work independently and manage time effectively in a remote environment.
- Basic computer proficiency and comfort with online tools and software.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Ability to adapt to changing situations and handle stressful interactions calmly.
Preferred Qualifications
- Prior experience in a customer-facing role (e.g., retail, hospitality, call center).
- Familiarity with global geography and travel destinations.
- Proficiency in additional languages is a plus.
Perks & Benefits
- Competitive hourly compensation.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Exclusive employee travel discounts on flights, hotels, and car rentals.
- Flexible 100% remote work environment.
- Opportunities for career growth and professional development within a global company.
- Access to a supportive and collaborative team culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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