Remote Travel Customer Service Agent

About the Company

Expedia Group is a global travel technology company that operates a portfolio of brands, including Expedia, Hotels.com, Vrbo, and more. We are dedicated to bringing the world within reach for millions of travelers every day, offering innovative solutions and an unparalleled selection of flights, hotels, car rentals, and vacation packages. Our mission is to power global travel for everyone, everywhere.

Job Description

Are you passionate about travel and helping others? Expedia Group is seeking enthusiastic individuals to join our team as Remote Travel Customer Service Agents. This is an entry-level opportunity for those looking to start a career in the travel industry, no prior experience required. You will be the first point of contact for our valued customers, providing exceptional support for their travel bookings, inquiries, and issues. This is a 100% remote position, allowing you to work from the comfort of your home, supporting our customers across various time zones and regions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding travel bookings, cancellations, modifications, and general information.
• Provide accurate and comprehensive information about travel products and services offered by Expedia Group.
• Resolve customer complaints and issues efficiently and courteously, escalating complex problems to senior staff when necessary.
• Assist customers with navigation of the Expedia website and mobile applications.
• Maintain a high level of customer satisfaction by ensuring a positive and helpful interaction.
• Document all customer interactions and resolutions accurately in the company's CRM system.
• Stay updated on travel policies, promotions, and product knowledge.
• Adhere to company policies and procedures regarding customer service standards and data privacy.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Empathy and a genuine desire to help customers.
• Ability to work independently in a remote environment with minimal supervision.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Reliable high-speed internet connection and a quiet, dedicated workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays, as part of a rotating shift schedule.

Preferred Qualifications

• Experience with online travel agencies or booking platforms (personal use counts!).
• Familiarity with CRM software.
• Multilingual abilities (especially French, German, Spanish, or Italian) are a plus.
• Previous experience in a customer-facing role (retail, hospitality, etc.) is beneficial but not required.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Generous travel discounts and perks for you and your family.
• Paid time off and holiday pay.
• Extensive training and ongoing professional development opportunities.
• Employee assistance program.
• Opportunity to work with a global leader in the travel industry.

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