Remote Travel Customer Service Agent

About the Company

Trip.com Group is a leading global travel service provider, operating popular brands such as Trip.com, Ctrip, Skyscanner, and Qunar. We offer a comprehensive suite of travel products and services, including accommodation reservations, transportation ticketing, package tours, corporate travel management, and more. Our mission is to make travel accessible and enjoyable for everyone, leveraging technology to create seamless and personalized experiences. With a global presence and a commitment to innovation, Trip.com Group is at the forefront of the travel industry, continuously expanding our services and reach.

Job Description

Are you passionate about travel and helping others? Do you thrive in a remote work environment and enjoy solving problems? Trip.com Group is seeking enthusiastic and dedicated individuals to join our team as Remote Travel Customer Service Agents. This is an entry-level position, perfect for those with no prior experience in customer service or the travel industry who are eager to start a rewarding career. You will be the first point of contact for our customers, assisting them with their travel inquiries, bookings, and any issues they may encounter. This 100% remote role allows you to work from the comfort of your home, provided you have a stable internet connection and a quiet workspace.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with booking flights, hotels, car rentals, and other travel-related services.
• Provide accurate information regarding travel policies, procedures, and destination details.
• Resolve customer complaints and issues, escalating complex problems to senior staff when necessary.
• Process changes, cancellations, and refunds according to company policies.
• Maintain a high level of customer satisfaction and strive for first-contact resolution.
• Document all customer interactions and resolutions accurately in our CRM system.
• Stay up-to-date with product knowledge, travel industry trends, and company updates.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• Basic computer proficiency and comfort using various software applications.
• High school diploma or equivalent.
• A quiet, dedicated home workspace and reliable high-speed internet connection.

Preferred Qualifications

• Fluency in Cantonese or Mandarin (both written and spoken).
• Previous experience with a customer relationship management (CRM) system.
• A passion for travel and a good understanding of global geography.
• Ability to work flexible hours, including weekends and public holidays, on a rotational basis.

Perks & Benefits

• Competitive monthly salary with performance incentives.
• Comprehensive training program to equip you with all necessary skills.
• Opportunities for career growth and advancement within a global company.
• Generous employee travel discounts and perks.
• Full-time, 100% remote work flexibility.
• Medical and dental insurance.
• Paid time off and public holidays.

Apply Now