About the Company
Optus is one of Australia’s largest telecommunications companies, providing mobile, internet, and entertainment services to millions of Australians. We are committed to connecting people and businesses, fostering innovation, and delivering exceptional customer experiences. Join our team and be part of a company that is shaping the future of connectivity.
Job Description
As an Entry-Level Remote Technical Support Representative at Optus, you will be the first point of contact for our customers, providing essential technical assistance and troubleshooting for a range of Optus products and services. This is a fully remote position, allowing you to work from the comfort of your home in Wollongong, NSW. You will resolve customer inquiries, guide them through technical issues, and ensure a seamless service experience. We are looking for individuals with a passion for technology, excellent communication skills, and a desire to help others. Full training will be provided to ensure your success in this role.
Key Responsibilities
- Provide remote technical support to Optus customers via phone, email, and chat.
- Diagnose and resolve technical issues related to mobile services, internet connectivity, and other Optus products.
- Guide customers through step-by-step solutions and troubleshooting processes.
- Escalate complex issues to senior technical support or relevant departments when necessary.
- Maintain accurate records of customer interactions and technical issues in our CRM system.
- Educate customers on product features and self-help resources.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Continuously improve technical knowledge and customer service skills through ongoing training.
Required Skills
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical abilities.
- Basic understanding of computer systems, mobile devices, and internet connectivity.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a friendly and patient demeanor.
- Proficiency with standard office software (e.g., Microsoft Office Suite).
- Ability to learn new technologies and systems quickly.
Preferred Qualifications
- Previous customer service experience (e.g., retail, hospitality).
- Basic knowledge of telecommunications products and services.
- Experience with CRM software.
- A relevant certificate or diploma in IT support or a related field.
Perks & Benefits
- Competitive annual salary.
- Comprehensive training and professional development opportunities.
- Opportunities for career growth within Optus.
- Access to employee discounts on Optus products and services.
- Supportive remote work environment with a strong team culture.
- Flexible work arrangements.
- Employee Assistance Program (EAP).
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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