About the Company
Concentrix is a global leader in customer experience solutions and technology, empowering the world’s best brands to create exceptional customer journeys. With a presence in over 40 countries, we deliver integrated solutions that span the entire customer lifecycle, driving innovation and delivering measurable results for our clients. We believe in fostering a diverse and inclusive environment where our employees can thrive and grow their careers.
Job Description
Concentrix is seeking enthusiastic and customer-focused individuals to join our team as Remote Tech Support Advisors. This is an entry-level position where we provide comprehensive training to equip you with the knowledge and skills needed to succeed. You will be the first point of contact for customers, assisting them with technical inquiries, troubleshooting issues, and providing solutions in a professional and friendly manner. If you have a passion for helping others and a keen interest in technology, we encourage you to apply!
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues efficiently.
- Guide customers through step-by-step solutions.
- Document all customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to senior support technicians when necessary.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Participate in ongoing training and development programs to enhance technical knowledge.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Basic understanding of computer systems, mobile devices, and common software applications.
- Ability to work independently in a remote environment with minimal supervision.
- High school diploma or equivalent.
- Access to a quiet, dedicated home workspace with a reliable high-speed internet connection.
- Ability to maintain strict confidentiality of customer and company information.
Preferred Qualifications
- Previous customer service or call center experience.
- Familiarity with various operating systems (Windows, macOS, Android, iOS).
- A post-secondary certificate or diploma in a technology-related field.
- Experience with CRM software.
Perks & Benefits
- Comprehensive paid training program.
- Competitive hourly wage with performance incentives.
- Flexible work schedules (subject to availability).
- Health, dental, and vision benefits.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Work from the comfort of your home.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.