About the Company
MultiChoice Group is a leading African entertainment company, offering premium content through its DStv and Showmax platforms. We are at the forefront of delivering world-class television, movies, and sports to millions of households across the continent. Our commitment is to provide unparalleled entertainment experiences, and we rely on a dedicated team to support our extensive subscription services.
Job Description
We are seeking a highly motivated and detail-oriented Remote Subscription Services Assistant to join our dynamic team. This 100% remote role is crucial for ensuring seamless subscription management and providing exceptional support to our valued customers. You will be responsible for handling inquiries, processing requests, and maintaining accurate customer data, all while contributing to a positive customer experience from your home office.
Key Responsibilities
- Manage and respond to customer inquiries related to subscription services, including billing, package changes, and service activations.
- Process new subscription sign-ups, modifications, upgrades, downgrades, and cancellations efficiently and accurately.
- Maintain precise customer records and subscription data within our CRM system.
- Assist customers with basic troubleshooting of service-related issues, guiding them through common resolutions.
- Identify and escalate complex technical or billing issues to the appropriate internal departments for advanced resolution.
- Contribute to the continuous improvement of customer service processes and knowledge base articles.
- Provide friendly, professional, and effective customer support across various digital channels (email, chat, and potentially phone).
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Proficiency in using CRM software and standard office productivity applications (e.g., Microsoft Office Suite).
- Demonstrated ability to work independently and manage time effectively in a remote work environment.
- Exceptional attention to detail and a commitment to data accuracy.
- A genuine customer service orientation with a passion for helping others.
- Reliable high-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- A minimum of 1 year of experience in a customer service or subscription management role.
- Familiarity with MultiChoice, DStv, or Showmax platforms and services.
- Ability to communicate effectively in additional South African languages (e.g., isiZulu, Afrikaans).
- A tertiary qualification (diploma or degree) in a relevant field such as Business Administration, Communications, or Marketing.
Perks & Benefits
- Competitive monthly salary.
- Full-time remote work flexibility, allowing for a better work-life balance.
- Opportunity to be part of a leading entertainment brand in Africa.
- Comprehensive training and continuous professional development programs.
- Access to employee wellness initiatives and support.
- A collaborative and inclusive work environment with a diverse team.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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