Remote Subscription Services Assistant

About the Company

Shopify is a leading global commerce company providing essential internet infrastructure for commerce, offering trusted tools to start, run, market, and manage a retail business of any size. We believe in making commerce better for everyone, and our platform is designed to help entrepreneurs succeed in a rapidly evolving digital landscape. Our team is passionate, innovative, and dedicated to creating solutions that empower millions of merchants worldwide.

Job Description

Shopify is seeking a highly organized and detail-oriented Remote Subscription Services Assistant to join our growing team. This is a 100% remote position. In this role, you will be instrumental in supporting our merchants with all aspects of their subscription services, ensuring a seamless and positive experience. You will be the primary point of contact for subscription-related inquiries, providing expert assistance and troubleshooting. This position requires strong communication skills, a proactive attitude, and the ability to work independently in a fast-paced virtual environment. If you are passionate about customer success and thrive in a remote setting, we encourage you to apply.

Key Responsibilities

• Provide exceptional customer support for subscription-related inquiries via email, chat, and potentially phone.
• Assist merchants with the setup, modification, cancellation, and renewal of their subscription services.
• Troubleshoot billing discrepancies, payment issues, and account access problems related to subscriptions.
• Escalate complex technical issues or advanced billing problems to appropriate internal teams.
• Maintain accurate and up-to-date customer records and interaction logs within CRM software.
• Contribute to the development and maintenance of our knowledge base articles and FAQs for subscription services.
• Collaborate with sales, technical support, and product teams to ensure a cohesive merchant experience.
• Identify trends in customer feedback to suggest improvements to our subscription offerings and support processes.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software (e.g., Salesforce, Zendesk).
• Exceptional attention to detail and organizational skills.
• Ability to work independently and manage time effectively in a 100% remote work environment.
• Basic understanding of e-commerce platforms and online business models.

Preferred Qualifications

• 1-2 years of experience in a customer service, support, or administrative role, preferably in a remote setting.
• Familiarity with subscription management platforms (e.g., ReCharge, Bold Subscriptions).
• Experience working with the Shopify platform or similar e-commerce systems.
• Associate's or Bachelor's degree in Business Administration, Communications, or a related field.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance for you and your family.
• Generous paid time off, including holidays and sick leave.
• Remote work stipends for home office setup and internet.
• Opportunities for professional development and continuous learning.
• Employee stock purchase plan (ESPP).
• Wellness programs and resources.
• Inclusive and diverse company culture.

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