Remote Podcast Community Moderator

About the Company

Spotify is the world’s most popular audio streaming subscription service with a community of millions of users worldwide. We are at the forefront of the audio revolution, providing music, podcasts, and other audio content to listeners across the globe. Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. We are a values-driven organization, dedicated to fostering an inclusive and innovative environment where everyone can thrive.

Job Description

We are seeking a passionate and experienced Remote Podcast Community Moderator to join our growing team. In this role, you will be instrumental in cultivating a vibrant, positive, and safe environment for our podcast listeners and creators across various platforms. You will monitor discussions, respond to queries, enforce community guidelines, and act as a crucial link between our users and the Spotify team. This is a remote position, offering the flexibility to work from your preferred location while being an integral part of a global company.

Key Responsibilities

• Actively monitor and moderate user-generated content, comments, and discussions on Spotify's podcast-related forums, social media channels, and community platforms.
• Ensure all community interactions adhere to Spotify's guidelines and terms of service, taking appropriate action on violations.
• Engage with community members, foster positive interactions, answer common questions, and provide helpful resources.
• Identify and report emerging trends, user feedback, potential issues, and significant discussions to relevant internal teams.
• Help resolve conflicts and mediate disputes among community members with tact and professionalism.
• Assist in the development and refinement of community guidelines and moderation policies.
• Participate in team meetings to share insights, discuss strategy, and align on community management best practices.

Required Skills

• Proven experience in online community management or content moderation (2+ years).
• Exceptional written communication skills with the ability to convey a brand's voice and tone.
• Deep understanding of online community dynamics, safety best practices, and user engagement strategies.
• Passionate about podcasts and familiar with the podcasting industry landscape.
• Strong empathy and discretion when dealing with sensitive topics or user conflicts.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
• Proficiency with various social media platforms and community management tools.

Preferred Qualifications

• Bachelor's degree in Communications, Marketing, or a related field.
• Experience with large-scale online communities or global brands.
• Familiarity with data analysis for identifying community trends.
• Proficiency in additional languages (e.g., Spanish, French, German) is a plus.
• Experience working with content creators or influencers.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) matching program.
• Spotify Premium subscription.
• Home office stipend and wellness allowances.
• Opportunities for professional development and continuous learning.
• Inclusive and diverse company culture.
• Employee assistance program.

Apply Now