Remote Podcast Community Moderator

About the Company

Bell Media is Canada’s premier multimedia company, operating leading assets in television, radio, digital media, and more. As part of BCE Inc., Bell Media delivers diverse content to millions of Canadians through platforms like CTV, Crave, TSN, and iHeartRadio Canada. We are committed to innovation and connecting with our audiences through compelling storytelling and engaging experiences across all mediums, including a rapidly expanding podcast network. Join our team and help shape the future of digital audio entertainment.

Job Description

Bell Media is seeking a passionate and proactive Remote Podcast Community Moderator to join our growing digital audio team. This is a unique opportunity to play a vital role in fostering a vibrant, respectful, and engaging online community around our diverse portfolio of podcasts. As a Community Moderator, you will be the direct link between our podcast creators and their listeners, ensuring a positive and interactive environment across various platforms. This is a 100% remote position, allowing you to work from anywhere within Canada, reporting to our Digital Content Manager.

Key Responsibilities

• Monitor and moderate comments, discussions, and user-generated content across all designated podcast platforms, social media channels, and community forums.
• Engage actively with listeners, responding to inquiries, comments, and feedback in a timely and professional manner.
• Promote positive interactions and discussions, escalating complex issues or negative trends to the appropriate internal teams.
• Enforce community guidelines and terms of service, taking necessary actions to maintain a safe and inclusive environment.
• Identify and report emerging trends, common questions, and community sentiment to inform content strategy and audience engagement efforts.
• Collaborate with podcast producers, marketing teams, and content creators to ensure brand consistency and community alignment.
• Assist in the development and refinement of community guidelines and moderation best practices.
• Contribute to building a loyal and active listener base by fostering a sense of belonging and shared interest.

Required Skills

• Minimum of 2 years of experience in online community management or social media moderation.
• Demonstrated passion for podcasts and digital audio content.
• Excellent written communication skills with impeccable grammar and a friendly, professional tone.
• Strong understanding of online community dynamics and best practices for fostering positive interaction.
• Ability to exercise sound judgment and maintain composure in potentially sensitive or conflict-driven situations.
• Proficiency with various social media platforms (e.g., Facebook, X, Instagram) and community management tools.
• Self-motivated, highly organized, and able to work independently in a remote environment.

Preferred Qualifications

• Experience with specific podcast listening platforms and their community features.
• Familiarity with content management systems (CMS) and basic analytical tools.
• Experience in customer service or public relations.
• Knowledge of Canadian media landscape and popular culture.
• Bilingualism (English and French) is a strong asset.

Perks & Benefits

• Competitive salary and comprehensive benefits package.
• Flexible, 100% remote work environment.
• Opportunities for professional development and career growth within a leading media company.
• Access to a vast library of podcasts and digital content.
• Engaging and collaborative team culture.
• Employee assistance program.
• Paid time off and holidays.

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