Remote Patient Support Representative – Healthcare

About the Company

Bupa is a leading international healthcare group, serving over 38 million customers in 190 countries worldwide. We offer a diverse range of health and care services, including health insurance, health clinics, dental centres, and aged care facilities. Our purpose is to help people live longer, healthier, happier lives, and make a better world. We are committed to fostering an inclusive and supportive environment for our employees, enabling them to make a tangible difference in the lives of our patients.

Job Description

Join Bupa as a Remote Patient Support Representative and become a vital link in our healthcare delivery system. This 100% remote position offers the flexibility to work from your home office while providing essential support to our patients. You will be responsible for addressing patient inquiries, resolving concerns, and guiding them through our services with compassion and efficiency. If you are passionate about healthcare, possess excellent communication skills, and thrive in a virtual environment, we encourage you to apply.

Key Responsibilities

• Serve as the primary point of contact for patient inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve patient concerns and complaints with empathy and professionalism, escalating complex issues to appropriate departments when necessary.
• Assist patients with appointment scheduling, understanding their benefits, and navigating Bupa's healthcare services.
• Maintain detailed and confidential patient records in compliance with data protection regulations.
• Collaborate with internal teams, including clinical staff and administrative personnel, to ensure seamless patient care.
• Adhere to all Bupa policies, procedures, and ethical standards.

Required Skills

• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
• High level of empathy and a patient-first approach.
• Ability to work independently and manage time effectively in a remote setting.
• Minimum of 1 year experience in a customer service or patient support role, preferably within healthcare.

Preferred Qualifications

• Previous experience in a remote customer service or patient support role.
• Familiarity with medical terminology and healthcare systems.
• Experience with Bupa's specific services or insurance products.
• A relevant qualification in healthcare administration or a related field.
• Fluency in additional languages beyond English.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and dental insurance plan.
• Generous paid time off and holiday allowance.
• Opportunities for professional development and career advancement.
• Fully remote work model, providing flexibility and work-life balance.
• Employee assistance program for mental and physical well-being.
• Pension scheme.

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