Remote Patient Support Representative

About the Company

Bupa is a leading international healthcare group, serving over 38 million customers worldwide. We offer a diverse range of health and care services including health insurance, health clinics, dental centres, and aged care facilities. Our purpose is to help people live longer, healthier, happier lives and make a better world. We are committed to fostering an inclusive environment where our employees feel valued and empowered to make a difference.

Job Description

We are seeking a dedicated and compassionate Remote Patient Support Representative to join our growing team. This is a 100% remote position, allowing you to work from the comfort of your home while making a significant impact on our patients’ healthcare journeys. You will be the first point of contact for patients, providing essential administrative support, answering inquiries, and ensuring a smooth and positive experience. This role requires excellent communication skills, empathy, and a strong commitment to patient care.

Key Responsibilities

• Manage inbound and outbound patient calls, addressing inquiries and providing accurate information.
• Schedule and confirm patient appointments, ensuring timely follow-ups and reminders.
• Maintain accurate and confidential patient records in accordance with data protection regulations.
• Liaise with healthcare professionals to coordinate patient care and address urgent needs.
• Process patient referrals and ensure all necessary documentation is complete.
• Provide empathetic support to patients, understanding their concerns and guiding them through processes.
• Resolve patient issues efficiently and effectively, escalating complex cases when necessary.
• Adhere to all company policies, procedures, and healthcare compliance standards.

Required Skills

• Exceptional verbal and written communication skills.
• Proven ability to demonstrate empathy and compassion.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and patient management software.
• Ability to work independently in a remote environment.
• Problem-solving capabilities and a proactive approach.
• Minimum of 6 months experience in a customer service or administrative role.

Preferred Qualifications

• Previous experience in a healthcare or medical setting.
• Familiarity with medical terminology.
• Experience with electronic health record (EHR) systems.
• Additional language proficiency (e.g., French, German, Spanish).

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and dental insurance.
• Generous paid time off and holiday allowance.
• Company-provided equipment for your home office setup.
• Extensive training and professional development opportunities.
• Employee assistance program for personal and professional support.
• Pension scheme contribution.
• Discounted Bupa products and services.

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