About the Company
Zendesk is a global leader in customer service software, building products that improve customer relationships. We empower millions of organizations worldwide to understand their customers better, improve communication, and make support an effortless experience. Join our innovative team and help us redefine the future of customer engagement.
Job Description
We are seeking an enthusiastic and highly motivated Entry-Level Remote Live Chat Assistant to join our dynamic customer support team. This is a 100% remote position, offering you the flexibility to work from anywhere. In this role, you will be the first point of contact for our customers, providing prompt, professional, and empathetic assistance through live chat. You will answer questions, troubleshoot basic issues, guide users through our platform, and escalate complex queries to senior support staff, ensuring a seamless and positive customer experience. This is an excellent opportunity for individuals looking to start their career in customer service and tech support within a fast-paced, global environment.
Key Responsibilities
- Provide real-time, written support to customers via live chat, addressing inquiries about product features, services, and general information.
- Diagnose and resolve basic technical issues and common user problems efficiently and accurately.
- Guide customers through step-by-step solutions and provide helpful resources or documentation.
- Maintain a high level of customer satisfaction by delivering friendly, professional, and knowledgeable assistance.
- Document all interactions and resolutions accurately in our CRM system.
- Identify and escalate complex issues or recurring problems to appropriate internal teams.
- Collaborate with team members to share insights and improve overall customer support processes.
- Stay up-to-date with product changes and new features to provide accurate information.
Required Skills
- Excellent written communication skills in English, with strong grammar, spelling, and punctuation.
- Ability to type quickly and accurately.
- Demonstrated empathy and patience when interacting with customers.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and comfort navigating multiple software applications simultaneously.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
Preferred Qualifications
- Previous experience in a customer service role (even non-chat based).
- Familiarity with CRM software (e.g., Salesforce, Zendesk itself).
- A proactive attitude and a willingness to learn and adapt quickly.
- Experience working in a remote team setting.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive remote onboarding and training program.
- Flexible work schedule options.
- Opportunities for career growth and professional development within a global tech company.
- Access to employee assistance programs.
- A supportive and collaborative remote team culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.