About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create 360° value for our clients, people, shareholders, partners and communities.
Job Description
We are seeking a highly motivated and detail-oriented Remote IT Ticket Assistant to join our dynamic support team. This is an excellent opportunity for an individual with a passion for technology and customer service to kick-start their career in IT. You will be responsible for providing initial support, accurate documentation, and efficient routing of IT-related issues, ensuring our users receive timely and effective assistance. This is a 100% remote position, offering flexibility and the chance to work from anywhere within Zaria, Kaduna State.
Key Responsibilities
- Serve as the first point of contact for all incoming IT support requests via various channels (email, chat, phone).
- Accurately log, categorize, and prioritize all IT tickets using our ticketing system.
- Perform initial troubleshooting and diagnostic steps to resolve common IT issues.
- Escalate complex or unresolved issues to appropriate senior IT support personnel or specialized teams.
- Maintain clear and concise communication with users, providing updates on ticket status and estimated resolution times.
- Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
- Monitor ticket queues to ensure service level agreements (SLAs) are met.
- Assist with user account management and access requests.
- Participate in team meetings and training sessions to enhance technical skills and service quality.
Required Skills
- Strong verbal and written communication skills in English.
- Basic understanding of IT systems, networks, and common software applications.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) is a plus.
- Excellent problem-solving and analytical abilities.
- Ability to work independently and as part of a remote team.
- Strong organizational skills and attention to detail.
- Customer-focused with a patient and empathetic approach.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
- Previous experience in a customer service or help desk role.
- A diploma or degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health and wellness benefits.
- Professional development and training opportunities.
- Access to Accenture's global learning resources.
- Flexible remote work environment.
- Opportunity to work with a leading global company.
- Career advancement opportunities.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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