Remote Entry-Level Chat Support Agent – No Phone Calls

About the Company

Amazon is a world leader in e-commerce and cloud computing, driven by a philosophy of customer obsession, innovation, and operational excellence. We are dedicated to pioneering new technologies and services, transforming the way people shop, read, listen, and interact with the world. Our mission is to be Earth’s most customer-centric company, and we strive to create a workplace where employees can build, think big, and make a real impact.

Job Description

Join Amazon’s customer service team as a Remote Entry-Level Chat Support Agent. This is a 100% remote position focused exclusively on providing exceptional support through chat interactions. You will be the frontline of our customer experience, helping customers with their inquiries, resolving issues, and ensuring a positive brand experience without the use of phone calls. This role is perfect for individuals who excel at written communication, problem-solving, and working independently in a fast-paced virtual environment.

Key Responsibilities

• Provide timely, accurate, and empathetic assistance to customers via live chat.
• Efficiently navigate internal systems and tools to research and resolve customer inquiries.
• Troubleshoot common issues and provide solutions related to Amazon products, services, and orders.
• Escalate complex problems to specialized teams when necessary.
• Maintain a high level of customer satisfaction through professional and friendly interactions.
• Adhere to company policies, procedures, and service level agreements.

Required Skills

• Excellent written communication skills with strong grammar and spelling.
• Proficiency in using computers and navigating multiple web applications simultaneously.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a desire to help others.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a customer service or support role (chat experience a plus).
• Familiarity with Amazon's products and services.
• Experience working in a remote capacity.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Employee discounts on Amazon products.
• Access to Amazon's career development and training programs.
• Opportunity to work for a global leader in e-commerce.

Apply Now